Article 5. Formation of the Service Agreement

1. A service agreement is formed when a user enters the information required for membership registration, agrees to these Terms and the required collection and use of personal information, and the Website verifies the user’s eligibility and approves the registration.
2. The Website may refuse to approve, or may revoke a registration if any of the following applies:
   • Another person's name or authentication method has been used.
   • False information has been provided during registration.
   • The applicant does not meet the eligibility criteria or registration requirements set by the Website.
   • The application is made for the purpose of interfering with another user's use of the services or for fraudulent purposes
   • The application is made for the purpose of engaging in conduct prohibited by applicable laws or these Terms.
3. The Website may defer approval if registration cannot readily be processed for technical reasons, such as insufficient system capacity or system failures, or because of membership eligibility verification, similar circumstances.
4. This Website provides the following services:
   • Information on the support for those affected by the Itaewon Disaster and memorial projects
   • Questions and answers and community services for members
   • Notification regarding posts, comments, replies, etc.
   • Other services provided by the Website
5. The Website may provide different levels of access to services depending on membership type and may modify the services as necessary. Significant changes will be announced in advance, including details of the changes and when they will apply.

Article 6. Processing and Protection of Personal Information

1. The Website collects, uses, manages and protects members' personal information as follows:
   • • Collection of Personal Information: The Website lawfully collects the minimum personal information necessary for membership registration and service provision in accordance with applicable laws.
   • • Use of Personal Information: The Website uses the personal information collected within the scope of the processing purposes notified to users and does not provide or disclose it to third parties without a lawful basis.
   • • Management of Personal Information: Members can view and modify their personal information using the methods specified by the Website and may request access to, correction or deletion of, or suspension of processing of their personal information, or withdraw their consent, as prescribed by applicable laws.
   • • Protection of Personal Information: The Website implements security measures prescribed by applicable laws, including access controls, encryption and management of access rights to personal information.
2. Where consent is required for the collection and use of personal information, the Website informs data subjects of the purposes of processing, the personal information collected, the retention and use period, and their right to refuse consent, and obtains consent separately from agreement to these Terms.
3. Refusing to consent to the collection and use of optional personal information will not restrict membership registration or access to basic member services. However, additional services that require such information may not be available.
4. Details concerning the processing and protection of personal information are governed by the Website's Privacy Policy.

Article 7. Security of User Information

1. Members must manage their authentication information, such as IDs, passwords and authentication methods, to prevent disclosure or unauthorized use by others. Members must not transfer or lend this information to others or allow others to use it.
2. If a member becomes aware that their authentication information has been stolen or used fraudulently, they must notify the Website without delay. The Website may take necessary protective measures.
3. Members must take precautions, such as logging out after using the services, to prevent their information from being exposed to others.
4. Users must not engage in any of the following activities when using the services:
   • Stealing another person's personal information or authentication method
   • Accessing, altering or damaging the Website's information or systems without authorization
   • Interfering with the stable operation of the services through hacking distribution of malicious software or similar activities
   • Other activities that infringe upon or threaten the security of the services
5. Responsibility for the theft or unauthorized use of authentication information is determined in accordance with the circumstances attributable to the Website and the member, and applicable laws.

Article 8. Suspension and Restriction of Services

1. The Website may restrict or temporarily suspend all or part of its services in any of the following circumstances:
   • When service facilities need to be inspected, repaired, or replaced
   • Where normal service provision is difficult due to system or communication failures, increased usage, etc.
   • In case of force majeure, such as natural disasters or a national emergency
   • When otherwise necessary for the stable operation of the services
2. If a service suspension is scheduled, the Website will give advance notice of the reasons and duration. However, in urgent or unavoidable circumstances, notice may be given afterward.
3. The Website may change the content, operating hours or scope of its services as necessary. Significant changes will be announced in advance.
4. Once the reasons for suspending services have been resolved, the Website will endeavor to resume services promptly.

Article 9. Copyright and Management of Posts

1. Copyright in posts written by members belongs to the respective members.
2. Members must ensure that their posts do not infringe upon the copyrights, personal information, reputation or other rights of third parties.
3. If a post is reported or meets any of the following conditions, the Website may review its content and take measures such as restricting its publication, making it private, or deleting it:
   • Content that violates applicable laws or these Terms
   • Acts of secondary victimization as prescribed by applicable laws, including spreading false information, slander, insults, or defamation concerning the October 29 Itaewon Disaster, the deceased, those affected by the disaster, or their bereaved families
   • Content that infringes upon another person's personal information or discloses it without authorization
   • Content that infringes upon third-party rights, including copyrights
   • Content related to criminal activities or contrary to public order or accepted standards of morality
   • Content posted for commercial purposes, such as unauthorized advertising or promotion, or repeated posting of identical or similar content
   • Content that otherwise significantly interferes with the normal operation of the Website
4. When the Website takes measures under paragraph 3, it will inform the author of the measures taken and the reasons for them. However, in urgent circumstances, notice may be given afterward.
5. If a member’s post infringes upon the rights of a third party, responsibility will be determined according to the attributable grounds to that member and applicable laws.

Article 10. Restriction on Service Use and Membership Withdrawal

1. If a user violates applicable laws or these Terms, the Website may restrict their use of the services, taking into account the nature and severity of the violation and whether it has been repeated.
2. If verification is needed regarding the authenticity of member information or its fraudulent use, the Website may ask the member to confirm or supplement the information, and if necessary, temporarily restrict their use of the services until verification is complete. If it is confirmed that the member provided false information or does not meet membership eligibility requirements, their membership may be revoked.
3. When the Website takes measures under paragraph 1 or 2, it will inform the user of the reasons and details of those measures. However, in urgent circumstances, notice may be given afterward.
4. Members may apply to withdraw their membership at any time using the method specified by the Website. The Website will process the application after completing the necessary identity verification.
5. Upon membership withdrawal, personal information will be processed in accordance with applicable laws and the Privacy Policy. Posts created by the member may not be deleted automatically. Members who wish to delete their posts can do so before withdrawing their membership.

Article 11. Obligations of the Website

1. The Website complies with applicable laws and these Terms and endeavors to provide continuous and stable services.
2. The Website processes members' personal information lawfully in accordance with applicable laws and the Privacy Policy and takes necessary measures to protect personal information and ensure service security.
3. The Website endeavors to review and address legitimate opinions or complaints submitted by users.

Article 12. Obligations of Members

1. Members must provide accurate information when registering and keep it up to date if it changes.
2. Members must comply with applicable laws, these Terms and the rules for using the services established by the Website.
3. Members must not engage in any of the following activities when using the services:
   • Fraudulently using another person's personal information, ID or authentication method
   • Providing false information, or collecting, using or providing another user's personal information without authorization
   • Engaging in acts of secondary victimization as prescribed by applicable laws, including spreading false information, slander, insults, or defamation concerning the October 29 Itaewon Disaster, the deceased, those affected by the disaster, or their bereaved families
   • Infringing upon another person’s copyright, personal information, reputation, or other rights
   • Posting or transmitting illegal or harmful information or engaging in commercial activities, such as unauthorized advertising, promotion or sales
   • Interfering with the stable operation of the services through hacking, distribution of malicious software, unauthorized access or alteration of information
   • Engaging in other activities that violate applicable laws or these Terms or interfere with other users' normal use of the services
4. Members must comply with applicable laws and the conditions governing the use of information obtained through the services.

Article 13. Intellectual Property Rights and Use of Content

1. Intellectual property rights in the services, software, images, logos, designs, service names and information provided by the Website belong to the Ministry of the Interior and Safety or the respective rights holders.
2. Users may use content in accordance with applicable laws or separately specified terms of use, such as Korea Open Government License (Gonggongnuri). Users who wish to modify, reproduce, distribute or commercially use content beyond the permitted scope must obtain the necessary permission.
3. Rights in third-party works included in the Website belong to their respective authors or rights holders.
4. Copyright in posts created by members is governed by Article 9.

Article 14. Prohibition of Transfer

Members cannot transfer, gift away, or lend their rights to use the services or their status under the service agreement to others, or use them as collateral.

Article 15. Compensation for Damages

If the Website or a user causes damage to the other party by violating applicable laws or these Terms, responsibility will be determined according to the attributable grounds to each party and applicable laws.

Article 16. Disclaimer and Limitation of Liability

1. If the Website is unable to provide services due to circumstances beyond its reasonable control, such as natural disasters or a national emergency, its liability may be limited in accordance with applicable laws.
2. The Website is not liable for service disruptions or damages caused by a user's intentional acts or negligence, provided that the Website is not at fault.
3. Opinions or information posted or provided by members or third parties do not represent the official views of the Website. Responsibility for damages arising from the use of such information will be determined according to the attributable grounds to each party and applicable laws.

Addenda

Article 1. Effective Date

These Terms come into effect on 1 October 2026.